Description: A book like this had just been waiting to be written. Here's something almost none of the Internet Marketing courses you will ever find would talk about at all - yet it's something majority of us would only discover after going into business for ourselves.

Customers are King tackles some of the most common issues in doing business - online or offline - and provides a practical guide to handling customer dissatisfaction, refunds, improve your paid subscriptions retention rate, and more. Inspired by real life experience, this life manual to handling your customers is now yours for the taking.

Sneak Peak: Table Of Contents:

Good Customer Relationship - Why is it Important? 5

Understanding Your Customers 7

How to Calculate Customer Lifetime Value 9

How to Keep Your Customers Happy? 11

How to Get Your Customers to Say 'Wow!' 13

Proven Methods of Customer Retention 15

The Art of Customer Follow-up 17

Loyalty Marketing Program 19

Promotional Items to Enhance Customer Relations 21

Handling Customer Complaints 23

How to Deal with Difficult Customers 25

Introducing the Seven Deadly Sins of Customer Service 27

Detachment 27

Inhospitality 27

Rudeness 27

Attitude 28

Ignorance 28

Inaccessibility 28

Invalidation 28

Customer Relationship Management Software -The Benefits 29

Choosing a CRM Program 31

Customer Service over the Phone 33

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